Committes
- GeneralChair: Tamio Arai (Shibaura Institute of Technology)
- General Co-Chair: Dimitris Karagiannis (University of Vienna), Hajime Asama (The University of Tokyo)
- General Vice-chair: Jun Ota (The University of Tokyo)
- Secretary: Kentaro Watanabe (AIST)
- Advisor: Kanji Ueda (The University of Tokyo), Takashi Maeno (Keio University), Jim Spohrer (IBM)
- Society office: Shihoko Murakami (Society fo Serviceology)
- Secretary of General Chair: Junko Kozakai (Shibaura Institute of Technology)
- SfS General Affair: Tatsunori Hara (The University of Tokyo)
- Chief Program Chair: Yoshinori Hara (Kyoto University)
- Program Co-Chair (Asia): Jashen Chen (Yuan Ze University)
- Program Co-Chair (EU): Tim McAloon (Technical University of Denmark)
- Program Co-Chair (US): Yassi Moghaddam (ISSIP)
- Award Chair: Yuriko Sawatani (Tokyo University of Technology)
- Publication Co-Chair: Takeshi Takenaka (AIST), Koji Kimita (Tokyo Metropolitan University), Natsuki Miyata (AIST)
- Local Arrangement Chair: Nobuto Matsuhira (Shibaura Institute of Technology)
- Local Arrangement Co-Chair: Shigeru Furuya (Shibaura Institute of Technology)
- Financial Chair: Ken Fukuda (AIST)
- Media (Homepage) Chair: Wen Wen (The University of Tokyo)
- Keynote Chair: Yutaka Yamauchi (Kyoto University)
- Keynote Committee: Masaaki Mochimaru (AIST), Yoshiki Shimomura (Tokyo Metropolitan University), Takamichi Inoue (Meiji University)
- Special Session Chair: Masaaki Mochimaru (AIST)
- Special Session Committee: Yoshiki Shimomura (Tokyo Metropolitan University)
- S3FIRE project: Tamio Arai (Shibaura Institute of Technology), Satoko Tsuru (The University of Tokyo)
PC Committee members
[Europe]
- Clara Bassano (Parthenope University of Naples, Italy)
- Wojciech Cellary (Uniwerstet Ekonomiczny w Poznaniu, Poland)
- Klaus-Peter Fähnrich (University Leipzig, Germany)
- Walter Ganz (Fraunhofer IAO, Germany)
- Dimitris Karagiannis (University of Vienna, Austria)
- Jos Lemmink (Maastricht University, The Netherland)
- Mattias Lindahl (Linkoeping Univ., Sweden)
- Pericles Loucopoulos (The University of Manchester, UK)
- Birgit Mager (Köln International School of Design, Germany)
- Kyrill Meyer (Institute for Applied Informatics, Germany)
- Lasse Mitronen (Aalto, Finland)
- Kathrin Möslein (University Erlangen-Nurnberg, Germany)
- Andy Neely (Cambridge, UK)
- Irene Ng (Warwick University, UK)
- Lia Patricio (MIT, Portugal)
- Martin Petry (Hilti, Liechtenstein)
- Rudi Studer (Karlsruhe Institute of Technology, Germany)
- Marja Toivonen (VTT, Finland)
- Alain Wegmann (EPFL, Switzerland)
[United States]
- Edward Crowley (Photizo Group, USA)
- Louis Freund (San Jose State Univ., USA)
- Stephen Kwan (San Jose State University, USA)
- Paul Maglio (UCMERCED, University of California, USA)
- Jim C Spohrer (IBM Almaden, USA)
[Asia]
- Houn-Gee Chen (NationalTaiwan University, Taiwan)
- Jashen Chen (Yuan Ze University, Taiwan)
- Xiucheng Fan (Fudan University, China)
- Aditya Ghose (University of Wollongong, Australia)
- San-Yih Huang (Nation Sun Yat-sen University, Taiwan)
- Moon Kun Lee (Chonbuk National University, Korea)
[Japan]
- Tamio Arai (Shibaura Institute of Technology, Japan)
- Nobutada Fujii (Kobe University, Japan)
- Yoshinori Fujikawa (Hitotsubashi University, Japan)
- Ken Fukuda (AIST, Japan)
- Tatsunori Hara (University of Tokyo, Japan)
- Yoshinori Hara (Kyoto University, Japan)
- Kazuyoshi Hidaka (Tokyo Inst. of Technology, Japan)
- Toshiya Kaihara (Kobe Unversity, Japan)
- Koji Kimita (Tokyo Metropolitan University, Japan)
- Michitaka Kosaka (Japan Advanced Institute of Science and Technology, Japan)
- Hiroshi Maruyama (ISM, Japan)
- Hisashi Masuda (Japan Advanced Institute of Science and Technology, Japan)
- Chieko Minami (Kobe University, Japan)
- Hiroyasu Miwa (AIST, Japan)
- Natsuki Miyata (AIST, Japan)
- Masaaki Mochimaru (AIST, Japan)
- Yoichi Motomura (AIST, Japan)
- Hideyuki Nakashima (Hakodate Future University, Japan)
- Satoshi Nishimura (AIST, Japan)
- Nariaki Nishino (University of Tokyo, Japan)
- Taiki Ogata (University of Tokyo, Japan)
- Takeshi Okuma (AIST, Japan)
- Yuriko Sawatani (Tokyo University of Technology, Japan)
- Tatsuhiko Shibasaki (Fujitsu LIMITED, Japan)
- Satoshi Shimada (Kyoto University, Japan)
- Yoshiki Shimomura (Tokyo Metropolitan University, Japan)
- Satoko Suzuki (Kyoto University, Japan)
- Takeshi Takenaka (AIST, Japan)
- Takashi Tanizaki (Kindai University, Japan)
- Keiko Toya (Meiji University, Japan)
- Kentaro Watanabe (AIST, Japan)
- Yutaka Yamauchi (Kyoto University, Japan)